Privacy policy
Last updated 7 September 2026
In short
- We ask for a name, phone number, email, area and address — only so we can reach you and deliver your order.
- We never ask for card, bank or ID details on this site. There is no online payment here.
- We run no advertising trackers, and we do not sell or share your details for anyone else's marketing.
- You can ask us what we hold about you, correct it, or have it deleted. Message us and we will answer within 30 days.
1. Who we are
Lilovely (@lilovely.lb) is a small gift and stationery business operating in Lebanon. When you order from this site, we use the details you give us to contact you about that order and to get it to you — nothing more. We are responsible for them under Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data.
To reach us about anything on this page, send a direct message to @lilovely.lb on Instagram.
2. What we collect
When you place an order
- Your name
- Your phone number, and whether it is on WhatsApp
- Your email address
- Your area and delivery address
- How you prefer to be contacted
- Anything you write in the order note — please keep sensitive information out of that box
- The items, quantities and prices in your order, and the order total
Automatically, when you visit
Our server keeps short technical logs of requests: the page asked for, the time, the browser type and the IP address it came from. They exist to keep the site running and to spot abuse, not to build a picture of you.
What we never collect
No card numbers, no bank details, no ID or passport data, no location tracking, no advertising profiles. There is no payment step on this site, so there is nothing of that kind for us to take.
Lilovely will never ask you online for a card number, a CVV, a PIN or an SMS code. If a message claiming to be from us asks for any of that, it is not us — please tell us about it.
3. What your browser keeps
This site sets no cookies. It runs no analytics, no advertising pixel and no tracker of any kind. Your cart and a reference to your recent orders are kept by your own browser so the shop still works when you come back — that information stays on your device and is not sent to us. Clearing your browsing data for this site removes it, at the cost of emptying your cart.
The only thing loaded from elsewhere is the site's two typefaces, which your browser fetches from a font service. That service sees the request and the IP address it came from, and sets no cookie.
4. Why we use it
- To handle your order. Your name, phone and address are used to confirm the order with you, agree payment and get the parcel delivered.
- To send you a receipt. Your email address is used for the confirmation and receipt.
- To keep proper records. Orders and receipts are business records and we are required to keep them.
- To answer you. If you contact us about an order, we use these details to find it.
We do this on the basis of your consent, given when you submit the order form, and because it is necessary to carry out the sale you asked for. We send no marketing messages. If we ever want to, we will ask first, and you will be free to say no.
Your order details are seen by the people who run Lilovely, and by whoever brings your parcel to your door. A small number of service providers help us run the shop and reach you, some of them operating outside Lebanon, and they may use your details only for that purpose. We do not sell, rent or trade your details, and we hand them to authorities only where the law obliges us to.
5. How long we keep it
Order records are kept for as long as we need them for accounts, tax and any dispute about the order — as a rule up to ten years, which is the period Lebanese law expects commercial records to be retained. Technical logs are kept briefly and then rotated away. If you ask us to delete your details and we are not required to keep them, we will.
6. Your rights
- Access. Ask what we hold about you and get a copy.
- Correction. Have anything wrong or out of date fixed — a mistyped address, for instance.
- Deletion. Ask us to erase your details, unless we are required to keep the order record.
- Objection. Object to what we are doing with your details.
Message @lilovely.lb and tell us which order it concerns. We will reply within 30 days, at no charge. If our answer does not satisfy you, you can raise it with the Consumer Protection Directorate at the Ministry of Economy and Trade.
7. Children
Our things are made for anyone who likes a good notebook, but the shop is meant to be used by adults. If you are under 18, please order through a parent or guardian. If we learn we hold a child's details without a guardian's involvement, we will delete them.
8. Links to other places
Our Instagram link takes you to a site we do not run. What Meta does with your data there is covered by its own policy, not this one.
9. Changes
If this policy changes, the new version appears here with a new date at the top. Material changes will be flagged on the shop itself.